Frequently Asked Questions

Questions about Infinity Prime’s institutional offering? We are happy to tell you more about our services.
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About Infinity Prime

Everything you need to know about the product and billing.
Where are you Headquartered?
We are headquartered in Hong Kong, a robust centre for both traditional finance and digital assets.
In which geographies do you operate?
We offer a range of services to clients globally. We currently operate in Hong Kong.
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About our Services

Everything you need to know about the product and billing.
How can I trade with you?
You can trade directly on our exchange which operates a Central Limit Order Book (CLOB).
Can we trade electronically?
Yes, you can connect to our exchange via Rest API, as well as stream market and trade data via Websocket. The exchange is also available via the web GUI. We are additionally looking to integrate with a number of multi-asset and crypto-native routing software platforms.
How many digital assets are available to trade?
Infinity Prime provides a Lending & Borrowing marketplace primarily for ETH, USDC, USDT, DAI, and soon, BTC. It accepts a broad range of collateral for borrowers, see Eligible Collateral for more information.
Do you provide services to retail investors?
No, Infinity Prime only offers services to institutional clients.
Where are tokens held in custody?
Infinity Prime is a non-custodial exchange with tokens locked up in smart contracts on Ethereum. We are separately working with select custodians to offer fully custodied, off-exchange settlement.
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About our Legal and Privacy Procedures

Everything you need to know about the product and billing.
What is the New Customer Onboarding Process?
Infinity Prime has an established AML/CTF, Sanctions, Fraud and ABC compliance programme, which includes comprehensive policies, procedures, and internal controls related to customer identification and verification; customer due diligence, and where appropriate, enhanced due diligence; and ongoing transaction monitoring to identify and report suspicious activity, consistent with anti-money laundering requirements in many jurisdictions.
Does Infinity Prime hold any industry certifications or follow prescribed best practice guidance?
Infinity Prime’s Policies and Standards are based on ISO27001/2. This consists of policies, procedures and other controls involving people, process, and technology. Informed by regular security risk assessments, the programme is an efficient, risk-based, and technology-neutral approach to keeping information assets secure.
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Questions? We are here to help you navigate the digital asset ecosystem.